Family Time/Contact with Parents/Carers, Siblings and Others

Subject to any requirements imposed by a court in relation to contact, children living in the Home will have appropriate, carefully assessed, supported contact (direct and/or indirect) with their family, friends and other people who are important to them, such as previous carers, with no unnecessary restrictions in place. Staff will work proactively and positively with parents and former carers to promote meaningful and safe contact and continuity of care where appropriate.

As part of the placement planning process, the social worker should consult the Home's manager to ensure that proper arrangements are in place for the child to have contact with their family and significant others; particularly when the child is placed at a distance away from their family home. No contact may be permitted between children and their parents, friends or relatives (which include grandparents and half siblings) without the approval of the social worker, and must be consistent with arrangements outlined in the child's Care Plan. All staff must be familiar with the level of contact that has been recorded as appropriate in respect of each child.

Both the arrangements for contact and any contact details (telephone numbers etc.) must be included in the Placement Plan agreed between the registered person and the child’s placing authority and updated regularly.

For many children, relationships with members of their family, previous carers, friends and others are incredibly important. Contact can help children and young people develop their sense of identity and better understand their lives, as well as helping to support successful placements.

One of the key principles of the Children Act 1989 is the presumption that there should be continued contact between the child and their family while the child is in the care of the local authority (unless it is not reasonably practicable or consistent with the child's welfare). The responsible authority has a duty to endeavour to promote contact between the child and:

• Their parents;
• Any person who is not a parent but who has parental responsibility for the child; and
• Any relative, friend or other person connected with the child.

Contact arrangements should be focused on, and shaped around, the child's needs. The social worker should, as part of the assessment process, identify those people who the child wants to maintain contact with.

Arrangements for contact will be set out in the child's Care Plan and must take account of any Child Protection Plan or Contact Order that may be in force.

So far as it is reasonably practicable, the wishes and feelings of the parents must be ascertained before a decision about contact arrangements is made.

The purpose of the contact and how it will be evaluated must be made clear in the Plan. Contact arrangements should be focused on, and shaped around, the child's needs. The child's welfare is the paramount consideration at all times and each child's wishes and needs for contact should be individually considered and regularly assessed and reviewed. The wishes and feelings of the child should be ascertained, wherever possible, using advocacy and communication services if necessary.

Both direct and indirect contact arrangements should always be clearly detailed setting out how contact will take place, the venue, the frequency and how the arrangements will be evaluated and reviewed. The use of mobile communication should also be considered.

Maintaining contact with siblings from both the same or different parents who cannot be placed together should be prioritised. Independent Reviewing Officers should ensure that Looked After Reviews consider whether contact arrangements including sibling contact in Care Plans have been implemented and that the child is happy with the contact – both its frequency and its quality. The IRO should inform the child that they can access Advocacy Services if they have a complaint.

Suitable facilities must be provided within the Home for all children to meet privately at any reasonable time with their parents, friends, relatives or any of the following:

• A solicitor or other adviser or advocate acting for the child;
• An officer of CAFCASS appointed for the child;
• A social worker assigned to the child;
• A person authorised by Ofsted;
• A person authorised by the local authority in whose area the home is located;
• An Independent Visitor appointed for the child;
• A person appointed to investigate a complaint under the Children Act 1989 Representations Procedure (England) Regulations 2006;
• An independent person conducting a Regulation 44 visit.

The registered person must ensure that children are provided at all reasonable times with access to:

• Facilities to send and receive post and, if the necessary facilities are provided for the use of children, email, in private; and
• A telephone on which to make and receive telephone calls in private. This can include the provision of a mobile phone where appropriate and safe for the child, as long as an alternative is in place for the child to make telephone calls in private if their personal mobile phone is lost, out of credit or broken.

A disabled child accommodated in the Home must be provided with access to such aids and equipment as necessary to facilitate the child’s communication with others.

There may be circumstances where staff assess that it is necessary to impose conditions, prohibitions or restrictions on access to communication in the interests of the child, to safeguard them or promote their welfare. This decision should not be taken lightly and must be agreed with the placing authority, where possible, except in an emergency situation, where the placing authority must be notified within 24 hours.

Appropriate forms of contact should be promoted and facilitated for each child, including where appropriate visits to the child in the Home; visits by the child to relatives and/or friends; letters, emails and texts; use of social media and other forms of contact via the internet.

Face to face meetings and visits will generally be the best way of maintaining relationships, but other means such as letters, mobile communication, photograph exchanges etc. should be borne in mind. Responsible authorities and staff should work together to explore how electronic media can support positive relationships for children. Children should be supported to ensure they are safe online rather than this form of contact being avoided.  It may be useful to encourage young people to share details of how they communicate with others (this may include mobile phones or other social networking sites and apps and consoles such as Xbox or Play Station) and an agreement reached between the young person, social worker and staff about how safely to do this.

See also Safe Use of the Internet, Social Media and Photographs Procedure.

The need to supervise contact should be considered as part of the assessment and planning process by the social worker and their manager. It is the responsibility of the child's social worker to ensure that the person(s) supervising contact is appropriately skilled and experienced to do so.

The primary focus of the assessment of this issue will be the safety and welfare of the child.

Where supervised contact is deemed necessary, the reasons should be clearly recorded and the role of the supervisor or supervisors clearly defined.

A written risk assessment must be completed before supervised contacts begin.

This assessment must take account of all factors that could impact on the success of supervised contact and relevant safeguards including:

1. Any history of abuse or threats of abuse to the child, carers, staff or others;
2. Previous threats to disrupt contact or failure to cooperate with conditions agreed for supervised contact;
3. Previous incidents or threats of abduction;
4. Previous incidents of coercion or inappropriate behaviour during contact;
5. The transient or unsettled lifestyle of the parents;
6. The child's behaviour and needs, including medical needs.

Where any of the above features in the risk assessment, and supervised contact is to continue, the risk assessment must state the specific measures to be put in place to minimise risks. The assessment must then be approved and signed by the appropriate Team Manager.

Where supervised contact takes place, the detailed arrangements for the supervision must be set out in the Placement Plan/Contact Plan.

In addition, there should be a written agreement with the parents and other relevant parties having supervised contact, signed by them, which should state clearly any specific conditions relating to the contact and any expectations placed on the parents or relevant parties:

• The agreement should be clear about where the contact must take place and whether any flexibility is allowed for activity or movements within or away from the agreed location;
• It should also be clear about whether the person(s) having contact are permitted to give the child food, drinks, gifts or money during contact;
• It should state clearly the circumstances in which contact will be terminated.

The agreement should state the adults who will be allowed to attend for supervised contact and supervisors should be asked to apply that strictly.

Particular attention should be given to when and how visits are ended. It may be more appropriate that all "goodbyes" take place indoors with the visitors asked to leave before supervisors return children to their placements.

Significant changes to Care Plans, court proceedings and/or decisions made about the frequency of future contact are all likely to be potential tension points so extra vigilance should apply at any contacts arranged around these times.

Staff and any other person involved in the supervision of the contact should have copies of the Placement Plan and the agreement with the parents or relevant adults.

Where possible, those supervising the contact should be known to the child and the family before the supervised contact takes place.

In the event of problems emerging, the supervisors must be clear who to contact and what details they will need to share.

The supervisor's observations of the contact must be clearly recorded in the child's record and shared with the parents within 3 months of the visit.

The supervisor must immediately report to the social worker any concerns about the child or parents' conduct during the contact. The social worker in consultation with their  manager should consider the need to review the risk assessment and/or the contact arrangements in light of the concerns expressed.

See Section 5, Review of Contact Arrangements.

The social worker and their manager should keep contact arrangements, including the continuing need for supervision, under regular review.

The risk assessment in relation to the arrangements for supervising contact must be reviewed at least every six months, or sooner if any incident or report identifies concerns.

Where the child is the subject of a Child Protection Plan, the contact arrangements should also be reviewed as required in the Child Protection Plan.

Any significant reactions that the child has to contact should be reported to the child's social worker by those observing contact arrangements, for example residential staff and/or supervisors of contact.

The contact arrangements should also be reviewed in any Placement Planning Meeting and at the child's Looked After Review.

Where a Contact Order is in force and it is considered that the contact arrangements set out in the Order should be altered, the agreement of the child and the parents should be sought and legal advice should be obtained as to the need to seek a variation of the Court Order.

There may be circumstances where staff assess that it is necessary to impose conditions, prohibitions or restrictions on contact in the interests of the child, to safeguard them or promote their welfare. This decision should not be taken lightly and must be agreed with the placing authority (child’s social worker), where possible, except in an emergency situation, where the placing authority must be notified within 24 hours.

Contact should never be cancelled unless there is a very good reason, e.g. it is deemed that it would not be safe for it to take place or the child/ adult/sibling attending is too unwell for it to take place. Contact should take place in accordance with the child's Placement Plan, Court Order and any Court Directions.

If contact is cancelled, the social worker or, if the social worker is not available, the staff must ensure that the child and, as far as practicable, the parent or relevant adult is informed in advance and that the reason for the decision is explained. The social worker or staff should arrange an alternative contact.

Contact arrangements must not be withdrawn as a sanction imposed on a child.